Glaze Privacy Policy

Glaze Privacy Policy

Last Updated: October 21, 2025

Glaze Media, LLC (“Glaze,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Glaze mobile application and related services (collectively, the “Service”). By using Glaze, you agree to this Privacy Policy and our Terms and Conditions.

1. Information We Collect

Information You Provide

• Account Information: Username, email address, password, profile details, and bio.
• Content: Videos (“moments”), captions, and any other material you upload.
• Communications: Messages you send to support or the Glaze team.
• Payment Information: Billing details for in-app purchases (processed securely by Apple or Google; Glaze does not store full payment data).

Information We Collect Automatically

• Device Information: Device type, operating system, identifiers, and IP address.
• Usage Information: Features used, time spent, interactions, and content viewed.
• Location Information: Approximate location derived from your IP address (no precise GPS tracking).
• Camera & Microphone: Accessed only while you record or upload content.
• Performance Data: Crash logs, response times, and diagnostic metrics.

Information from Third Parties

• App Store Data: Account and transaction data shared by Apple or Google for purchase verification.
• Social Integrations: Public profile details if you connect a social account.

2. How We Use Your Information

Provide and Improve the Service

• Enable video creation, sharing, and discovery.
• Personalize feeds and recommendations.
• Analyze usage to improve performance and experience.
• Deliver customer support.

Safety and Security

• Detect, prevent, and address fraud, spam, or abuse.
• Enforce Terms and Community Guidelines.
• Protect user safety and platform integrity.

Communication

• Send essential notices and updates.
• Inform you about new features or improvements.
• Respond to questions, bug reports, or feedback.

Legal Compliance

• Comply with applicable laws and regulations.
• Respond to lawful requests and protect our legal rights.

3. Legal Bases for Processing (GDPR)

For users in the EEA, UK, or similar jurisdictions, we process personal information under:

• Performance of a Contract: To provide and operate the Service.
• Consent: For optional features like notifications or social integrations.
• Legitimate Interests: Security, fraud prevention, and service improvement.
• Legal Obligations: Compliance with applicable laws and requests.

4. How We Share Your Information

• Public Information: Profiles, videos, and captions are visible to other users by default.
• Service Providers: Trusted partners for hosting, payments, analytics, and support (under confidentiality obligations).
• Legal Requirements: When required by law or necessary to protect rights, property, or safety.
• Business Transfers: In a merger, acquisition, or asset sale, your information may transfer under the same privacy safeguards.

5. Data Retention

• Account Data: Retained while your account is active and for a reasonable period afterward.
• Content: Deleted when you remove it or delete your account.
• Usage Data: Typically retained up to 24 months for analytics.
• Legal Retention: Certain records may be kept longer to meet legal obligations or resolve disputes.

6. Your Privacy Rights

Account Controls

• Access & Update: Edit personal data in account settings.
• Delete: Remove specific content or delete your account entirely.
• Data Requests: Email us to request access or deletion.

Communication Preferences

• Adjust app notifications and email settings.
• Opt out of promotional messages at any time.

GDPR Data Subject Rights

Residents in the EEA, UK, or similar regions may:

• Request access, correction, or deletion of personal data.
• Object to or restrict processing in certain circumstances.
• Request data portability.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with a local data protection authority.

If required, our EU/UK representative can be reached at legal@getglaze.app.

California Privacy Rights (CCPA/CPRA)

California residents may:

• Know what personal information we collect, use, and disclose.
• Request deletion or correction of personal information.
• Limit the use of sensitive personal information.
• Opt out of the sale or sharing of personal data (Glaze does not sell personal information).

To exercise these rights, email legal@getglaze.app with “California Privacy Request” in the subject line.

7. Data Security

We use industry-standard safeguards, including:

• Encryption in transit and at rest.
• Access controls and authentication safeguards.
• Ongoing monitoring for vulnerabilities or suspicious activity.

No system is perfectly secure, so we cannot guarantee absolute protection.

8. Children’s Privacy (COPPA Compliance)

• Glaze is not directed to children under 13, and we do not knowingly collect data from them.
• Users must confirm they are at least 13 before creating an account.
• If you believe a child under 13 has provided information, contact legal@getglaze.app; we will delete it promptly.
• Teen users (13–17) may delete their content or account at any time; parents may contact us with concerns.

9. International Data Transfers

Your data may be processed in the United States or other countries where we and our providers operate. We use safeguards—such as standard contractual clauses—to ensure equivalent protection.

10. Third-Party Links and Services

Our Service may include links or integrations (e.g., social logins). We are not responsible for their privacy practices; review their policies separately.

11. Advertising and Analytics

• Advertising: If we introduce advertising, you’ll be able to control personalization. We will not sell your personal information.
• Analytics: We may use tools like Mixpanel or Firebase to improve user experience. Data is anonymized or aggregated where possible, and you can opt out of some analytics via device settings.

12. Changes to This Privacy Policy

We may update this Policy periodically. For material changes we will:

• Post the updated Policy in the app, and
• Update the “Last Updated” date above.

Continued use of the Service after updates means you accept the revised Policy.

13. Contact Us

Questions or requests? Contact us at:

• Email: legal@getglaze.app
• Subject Line: “Privacy Policy Inquiry”

Please include:

• Your username or registered email
• A brief description of your request
• Any needed identity verification